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##### Service and Support

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### SERVICE & SUPPORT THAT

##### Moves You Forward

From installation to innovation, we partner with you to ensure your dome delivers exceptional impact from day one and every day after.

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### Personalized Partnerships From Day One

Every Cosm client is paired with a dedicated Customer Success Manager (CSM). Your CSM is your advocate, connecting you with the right Cosm teams to keep momentum and value delivery on track.

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### How We Help

- Strategic recommendations to expand reach and revenue
- Success plans developed in collaboration with your team, built around clear, measurable milestones
- Proactive check-ins and performance reviews
- Use-case consulting for events, education, research, and audience engagement

### Support for a Successful Launch
- Hands-on grand opening support, including pre- and post-launch coordination around content testing, technology checks, event logistics, and press activities
- On-site collaboration to facilitate run-of-show execution, media delivery, live programming, and marketing efforts such as press releases and launch communications

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### Our Service & Support Portal is Faster, Smarter, More Connected

Our support system streamlines how you get help and empowers your team with tools to grow expertise.
- Smarter Ticketing – Submit tickets and get real-time updates, relevant help articles, and visibility into all active tickets at your site.
- Centralized Resources – Easily access technical notes, step-by-step tutorials, and recorded webinars, all in one place.
- Faster Resolution – Direct links between service teams and on-site techs accelerate troubleshooting and improve quality of service.

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##### Training & Development 

Onboard faster, adopt new features confidently, and maximize the value of your system at every stage.

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# Intro to Digistar Series 
## Learn the fundamentals of Digistar in your onboarding experience.



# Advanced Feature Workshops 
## Targeted training on tools like Unreal Engine integration, domecasting, VR, and more



# Continuing Education 
## Monthly webinars to keep up with software updates



# Global Community 
## The Digistar Cloud connects users to 2,300+ models, scripts, and shows for sharing and inspiration

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### Boost Your Digistar Journey Through Community
The Digistar Users Group, DUG, connects a global community through shared content, learning, and collaboration. Access thousands of models, scripts, and shows, with practical resources to help you create more with confidence.

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##### Stay In The Know
Updates, Content, Training, Events, & More.

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Cosm's service and support keeps your dome delivering personalized partnership, expert installation, ongoing training & development, and long-term maintenance.